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Privacy Policy

Last Updated Date: July 15, 2025

Welcome to KiwiQ AI

Welcome to KiwiQ AI. This Privacy Policy explains how KIWIQ Inc. dba KiwiQ AI ("KiwiQ", "Company", "we", "us", or "our") collects, uses, discloses, and otherwise processes personal information in connection with our websites and the related content, platform, services, products, and other functionality offered on or through our services (collectively, the "Services").

1. What is Personal Information?

When we use the term "personal information" in this Privacy Policy, we mean any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person or household or any other data or information that constitutes "personal data", "personal information," or "personally identifiable information."

2. Our Collection and Use of Personal Information

Personal Information Collected from You

We may collect the following categories of personal information submitted to us by individuals through the Services:

  • Contact Information, including first and last name, email address, phone number, and communication preferences. We use this information to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.

  • Account Information, including first and last name, email address, password, profile information, and any other information you provide to us. We use this information to administer your account, provide you with the relevant service and information, communicate with you regarding your account and your use of the Services, and for customer support purposes.

  • Content and Activity Information, including any content you create, upload, or generate through our Services, as well as your interactions with our platform. We use this information to provide you with the Services and improve your experience.

  • Payment Information. If you sign up for one of our Services requiring payment (i.e., subscription), we collect the information provided in connection with such payment. Please note that we use third-party payment processors to process payments made to us. As such, we do not retain any personally identifiable financial information in connection with payment transactions, such as credit card numbers.

  • Communications Information, including information provided in custom messages sent through our online forms, in chat messages, or to our email addresses. We use this information to investigate and respond to your inquiries, to communicate with you, to enhance the services we offer to our users, and to manage and grow our organization.

Personal Information Automatically Collected

As is true of many digital properties, we and our third-party partners may automatically collect certain information from or in connection with your device when visiting or interacting with our Services, such as:

  • Log Data, including internet protocol (IP) address, operating system, device type and version, browser type and version, browser ID, date/time of visit, and any errors that may occur during the visit to our Services.

  • Analytics Data, including information about how you use our Services, such as the pages you view, links you click, features you use, and time spent on our platform.

  • Location Data, such as general geographic location that we or our third-party providers may derive from your IP address.

We and our third-party providers may use cookies or similar tracking technologies to collect this personal information. We use this information to distinguish you from other users, monitor and analyze how you use our Services, enhance your user experience, and improve our Services.

Personal Information from Third Parties

We also obtain personal information from third parties, which we often combine with personal information we collect either automatically or directly from you. This includes:

  • Third-Party Platform Data: When you connect third-party platforms such as LinkedIn or Google to our Services, we receive information according to the permissions you grant. This may include (but is not limited to, and depends on the permissions you have given us):

    • Profile information, connection data, and content you've posted

    • Performance metrics and engagement statistics

    • Search console data, website analytics, and site performance information

    • Other data as authorized by you and available through platform APIs

  • Service Providers: Our service providers that perform services solely on our behalf collect personal information and often share some or all of this information with us.

  • Business Partners: We may receive your information from our business partners, such as companies that offer their products and/or services on our Services.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

3. Additional Uses of Personal Information

We may use personal information we collect to:

  • Fulfill or meet the reason the information was provided, such as to deliver the Services you have requested.

  • Manage our organization and its day-to-day operations.

  • Connect to your third-party platform accounts and perform actions you authorize us to take on your behalf.

  • Analyze your online presence and provide insights and recommendations.

  • Create, suggest, and schedule content for your profiles.

  • Monitor and analyze your performance metrics across platforms.

  • Verify your identity and entitlement to products or Services.

  • Communicate with you, including via email, text message, social media and/or telephone calls.

  • Market and advertise our products or services that may be of interest to you.

  • Improve and personalize our Services.

  • Conduct research and analytics on our customer base and our Services.

  • Help maintain the safety, security and integrity of our Services, technology assets and business.

  • Enforce our Terms of Service, resolve disputes, and protect our business interests.

  • Prevent, investigate or provide notice of fraud or unlawful or criminal activity.

  • Comply with contractual and legal obligations and requirements.

  • For any other lawful purpose, or other purpose that you consent to.

Scraping and Profile Management Disclaimer:
When you provide us with URLs or identifiers to third-party profiles (such as LinkedIn or other public-facing data sources), you acknowledge that you either own the profiles you are seeking to manage or have full legal rights and authorization to access, analyze, or act upon such data. You further understand and agree that our Services may trigger automated actions (such as data fetching or content generation) based on the inputs you provide. By using these Services, you acknowledge and accept that such activity is initiated by you, on your behalf, and you agree to indemnify and hold KiwiQ harmless against any legal claims, disputes, or liabilities arising from such actions. You further represent that you are operating within your legal rights when engaging in such activities, including any data retrieval or scraping that may occur as part of the Services.

We do not sell your personal information to third parties. We use your data solely to provide our Services, improve our platform, and enhance your user experience.

4. Your Control Over Third-Party Platform Data

When you connect KiwiQ AI with your third-party platform accounts, you grant us specific permissions to access certain information and perform certain actions.

Third-Party Platform Data Access and Use

  • Minimum Necessary Access: We request only the minimum necessary permissions required to deliver the specific Services you use.

  • Actions on Your Behalf: When you authorize specific features, we may post content or take other actions on your behalf. Before any such action:

    • We will clearly inform you about what actions will be taken

    • We will obtain your explicit consent for each type of action

    • You can review and modify any content before it is posted

  • Data Retention: When you disconnect our application or terminate your account, we stop accessing your third-party platform data and delete or anonymize previously collected data from those platforms within 30 days.

Your Control Over Platform Connections

  • You can disconnect KiwiQ AI from your third-party platform accounts at any time:

    • Through our platform under Account Settings > Integrations

    • Through the respective platform's security settings

    • By contacting our support team (on below mentioned contact details).

  • When you disconnect:

    • We immediately cease accessing your platform data

    • We delete or anonymize previously collected platform data

    • Any scheduled or automated activities related to your platform accounts will be canceled

5. Our Disclosure of Personal Information

We may share, transmit, disclose, grant access to, make available, and provide personal information with and to third parties, as follows:

Third-Party Platform Data Sharing Restrictions

  • We do not disclose third-party platform data to other parties except as necessary to provide our Services.

  • When we do share platform data with service providers, we ensure they are contractually bound to the same restrictions and protections we maintain.

  • We never sell platform data or use it for advertising purposes outside the scope of our Services.

Other Third-Party Sharing

  • Service Providers: We share personal information with third parties who perform services on our behalf, such as hosting, data analysis, payment processing, order fulfillment, and customer service.

  • Business Partners: We may share limited personal information with our business partners that provide complementary services or integrations with our platform.

  • Business Transactions: We may disclose personal information in connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

  • Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities.

  • Protection of Rights: We may disclose personal information to protect or enforce our rights, privacy, safety, or property, or that of our customers or others.

  • With Your Consent: We may disclose personal information about an individual to certain other third parties or publicly with their consent or direction. For example, with an individual's consent we may post their testimonial on our websites or Service-related publications.

6. Data Protection Mechanisms

We take the security of your personal information very seriously and implement various measures to protect it:

  • Encryption: All sensitive data transmitted between your browser and our servers is encrypted using industry-standard encryption protocols (e.g., SSL/TLS).

  • Access Controls: Only authorized personnel have access to sensitive data, with role-based access controls in place.

  • OAuth Security: When connecting to third-party platforms, we use secure OAuth protocols to ensure your credentials are never stored by KiwiQ AI.

  • Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.

  • Incident Response: We have an incident response plan to address potential data breaches promptly and effectively.

7. Your Rights and Control Over Your Information

You have several rights and control options regarding your personal information:

  • Platform Connection Management: You can disconnect KiwiQ AI from your third-party platform accounts at any time through our platform or by revoking access via the respective platform's security settings.

  • Account Preferences: You can update your account preferences, including what data we collect and how we use it, through your account settings.

  • Communication Preferences: You can opt out of marketing communications by clicking the "unsubscribe" link in our emails.

  • Data Access and Deletion: You can request access to your personal information or request deletion of your account and associated data by contacting us (on below mentioned contact details).

  • Cookies and Tracking: You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Services.

8. Children's Personal Information

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe we have collected information from your child, please contact us (on below mentioned contact details).

9. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that information collected through the Services may be transferred to, processed, stored, and used in the United States and other jurisdictions. Data protection laws in the U.S. may be different from those of your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the "Last Updated" date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email to your registered email address, by prominent posting on our Services, or through other appropriate communication channels.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@kiwiq.ai

KiwiQ Inc.

Sunnyvale, CA 94086